Products - Real Care - Leading Medical Disposable & Hospital Furniture Manufacturer in India

FAQs

What products do you manufacture?

Real Care manufactures a comprehensive portfolio of healthcare and hospital solutions designed for safety, efficiency, and clinical performance. Built under rigorous GMP processes and supported by dedicated quality, testing, R&D, packaging, and warehousing units, our range covers daily-use disposables as well as long-life hospital fixtures. Institutions choose Real Care for reliable supply, consistent specifications, and responsive service across routine consumables and project-based installations. <hr /> <h4>Product Categories</h4> <h5>1) Hygiene Products</h5> Scope: Patient-care and facility-hygiene consumables for wards, ICUs, OPDs, labs, and hospitality settings. Typical items: Disposable caps and masks, shoe covers, bed sheets and pillow covers, hand towels and wipes, aprons, disposable kits for attendants, waste collection liners, and fluid-control accessories. Key advantages: Skin-friendly materials, lint-controlled production, comfortable fit for long shifts, and packaging options for single-use or bulk distribution. <h5>2) Surgical Gowns & Clinical Apparel</h5> Scope: Protective apparel for surgeons, OT staff, nursing teams, and visitors. Typical items: Surgeon gowns, isolation gowns, SMS/SMMS gowns, patient gowns, aprons, sleeve covers, and head/face protection accessories. Key advantages: Breathable barrier fabrics, ergonomic patterns for mobility, size grading, tie/velcro variants, and sterilized or ready-to-sterilize packaging formats. <h5>3) Surgical Dressings & Wound-Care</h5> Scope: Sterile and non-sterile dressings for pre-, intra-, and post-operative care. Typical items: Gauze swabs, abdominal pads, cotton rolls, bandages, adhesive dressings, non-woven swabs, eye pads, and specialty wound-care pads. Key advantages: Absorbency control, low-lint construction, edge integrity under moisture, clean peel-open packs, and consistent lot traceability. <h5>4) CSSD (Central Sterile Services Department) Products</h5> Scope: Consumables used to pack, seal, monitor, and handle sterile instruments and sets. Typical items: Sterilization wraps, pouches, indicator tapes and strips, tray liners, instrument protectors, and documentation tags. Key advantages: Durable barrier and breathability balance, clear process indicators, puncture resistance, and compatibility with common sterilization workflows. Compatibility: Designed to integrate with standard CSSD cycles and handling protocols. Sterilization method selection is guided by institutional SOPs. <h5>5) Surgical Drapes & Procedure Packs</h5> Scope: Sterile field management for minor and major procedures across departments. Typical items: Universal drapes, fenestrated drapes, table and trolley covers, mayo stand covers, pack-level fluid control components, and procedure-specific set configurations. Key advantages: Fluid-repellent and absorbent zones, strong adhesive borders where specified, precise fenestration, and kit-wise packing to reduce setup time. <h5>6) Hospital Furniture & Fixtures</h5> Scope: Long-life, ergonomic fixtures for patient care, OT/ICU support, and back-of-house operations. Typical items: Patient beds and cots, attendant couches, bedside lockers, over-bed tables, trolleys (dressing, medicine, crash cart), instrument tables, stools, and step stools. Key advantages: Robust construction, smooth edges, easy-clean surfaces, castor quality for maneuverability, and layout-friendly dimensions for compact or large facilities. <h5>7) Biomedical Equipment (Representation)</h5> Scope: Representation and supply of biomedical equipment from leading international brands as per project needs. Typical scope items: Department-specific devices and accessories recommended during turnkey or expansion projects, with documentation support and post-sale guidance. Key advantages: Single-window coordination, assisted technical comparison, and alignment with institutional procurement documents. <hr /> <h4>Materials & Specifications (Guidance)</h4> <ul> <li> Non-woven options: SMS/SMMS for gowns, wraps, and drapes; grammage and layer configuration aligned to barrier and comfort needs. </li> <li> Gauze and cotton: High-purity fibers with controlled absorbency and low particulate levels suitable for clinical use. </li> <li> Hardware & furniture finishes: Hospital-grade coatings and finishes designed for repeated cleaning and disinfection cycles. </li> <li> Packaging: Cleanroom-aligned packing practices, peel-open pouches, carton labeling with batch/lot details, and barcoding options on request. </li> </ul> <hr /> <h4>Quality & Process Assurance</h4> Production follows Good Manufacturing Practices with documented SOPs for incoming material checks, in-process controls, and final batch release. Dedicated quality control and R&D units oversee test methods, dimensional checks, absorbency and barrier performance (as applicable to the item), and packaging integrity. Each shipment carries clear identification, batch traceability, and product-specific instructions for storage and handling. <hr /> <h4>Customization, Sizing & OEM</h4> Institutional buyers can request custom sizes, fabric weights, closures, fenestration types, color codes, private labeling (OEM), and pack configurations. Our team assists with samples, pilot runs, and documentation so committees can validate fit, comfort, and workflow before finalizing rate contracts. <hr /> <h4>Sterility & Handling</h4> Items are supplied sterile or ready-to-sterilize depending on product type and institutional SOPs. Labels and IFUs clarify the intended condition, storage recommendations, and handling guidance. Selection of sterilization modality for reprocessing (where applicable) must follow the facility’s validated procedures and regulatory guidance. <hr /> <h4>Industries & Use Cases</h4> Primary users include multispecialty hospitals, nursing homes, day-care centers, diagnostic and pathology labs, and institutional healthcare units. Select hygiene lines also serve food and hospitality environments that require consistent cleanliness, visitor apparel, and facility-care consumables. <hr /> <h4>Ordering, Lead Times & Support</h4> Standard SKUs are serviced from stocked lines wherever possible, while project or custom items follow a mutually agreed production schedule. Quotes include item specifications, UOMs, MOQs, delivery timelines, and required documentation. Post-purchase, support covers order tracking, documentation assistance, and guidance for installation where furniture and represented equipment are involved. <hr /> <h4>Why choose this range</h4> The portfolio is built to balance barrier protection, comfort, workflow efficiency, and supply reliability. With category depth across disposables, sterile field management, and fixtures, institutions can streamline vendor counts and standardize quality benchmarks without compromising on choice or configuration.

Where are your offices located?

Real Care operates through strategically positioned offices in Calicut, Bangalore, and Chennai to serve clients efficiently across India and abroad. Each office functions as an essential hub for manufacturing coordination, product distribution, client servicing, and business development. Our presence in these major cities ensures seamless communication, prompt deliveries, and personalized support for hospitals, clinics, and healthcare partners nationwide. <hr /> <h4>Head Office – Calicut, Kerala</h4> Located in the heart of Calicut city, our corporate headquarters oversees all manufacturing, quality control, research, and client relations operations. The Calicut office is equipped with advanced administrative, warehousing, and coordination facilities to manage the company’s nationwide logistics network. Address: Real Care Grace Building, Church Road, Calicut, Kerala, India Key Functions: The Calicut head office manages the primary manufacturing unit, product design and development, quality assurance, packaging, and national dispatches. It is also home to our R&D and testing departments that ensure every Real Care product meets GMP and international standards. <hr /> <h4>Regional Office – Bangalore, Karnataka</h4> Our Bangalore office serves as a key hub for southern and central India, supporting institutional clients, hospitals, and distributors. Positioned in the well-connected HSR Layout, this office plays a major role in client engagement, distribution coordination, and biomedical equipment representation. Address: Real Care No. 90, First Floor, Sector 7, HSR Layout, Bangalore, Karnataka – 560102 Key Functions: The Bangalore branch handles marketing, client servicing, and partnerships with hospitals and healthcare networks across Karnataka, Tamil Nadu, Telangana, and Maharashtra. It also assists in technology integration, after-sales support, and training for biomedical and hospital equipment. <hr /> <h4>Regional Office – Chennai, Tamil Nadu</h4> The Chennai branch office acts as a service and distribution center for Tamil Nadu and eastern India. This office strengthens Real Care’s accessibility for clients in healthcare, hospitality, and industrial segments across the region. Address: Real Care Plot No. 3, Sri Nilayam, Kannadasan Street, JV Nagar, Madipakkam, Chennai – 600091 Key Functions: The Chennai office manages local dealer relations, institutional inquiries, logistics coordination, and on-ground support for hospitals and medical distributors. It also acts as a customer support center for product specifications, documentation, and order fulfillment. <hr /> <h4>Nationwide Presence</h4> Through these three core offices and a vast partner network, Real Care ensures its products and services reach hospitals, clinics, and healthcare institutions across India. Our logistics chain covers metro cities and emerging healthcare zones, supported by reliable shipping partners to maintain delivery timelines and product safety. Real Care’s corporate offices also coordinate with international clients, ensuring export compliance, documentation, and product customization based on country-specific healthcare standards. <hr /> <h4>Why Our Office Network Matters</h4> Real Care’s multi-city presence provides several advantages: <ul> <li> Faster Service Response: Clients receive quick communication and faster product delivery across regions. </li> <li> Localized Support: Each branch understands regional hospital requirements and regulations. </li> <li> Seamless Coordination: Cross-functional teams ensure manufacturing, packaging, and logistics run in sync. </li> <li> Client Convenience: Hospitals and distributors can easily reach a nearby branch for product discussions or technical assistance. </li> </ul> <hr /> <h4>Customer Support and Communication</h4> You can contact any of our offices via phone, email, or in-person visits. Our customer service representatives are trained to handle queries related to orders, product catalogs, quotations, and after-sales support. For inquiries, partnerships, or distribution opportunities, reach out to the nearest office, and our team will assist promptly. Email: realcare@bzindia.in  Phone: +91-9388925361

Do you follow GMP or similar quality systems?

Yes. Real Care strictly follows Good Manufacturing Practices (GMP) and maintains internationally recognized quality assurance systems throughout its manufacturing and operational processes. Every stage — from raw material selection to product dispatch — is governed by standardized procedures that ensure safety, reliability, and consistency across our entire product portfolio. Our dedication to quality is not just regulatory; it is a cultural commitment embedded in every process and person at Real Care. By adhering to GMP and additional quality frameworks, we guarantee that all our medical disposables, hospital furniture, and biomedical equipment meet the highest standards of performance and hygiene. <hr /> <h4>Commitment to Good Manufacturing Practices (GMP)</h4> Real Care’s facilities are designed and operated in full compliance with GMP protocols. These practices cover the complete production cycle, including facility design, equipment calibration, environmental monitoring, staff training, sanitation, documentation, and product validation. Our team continuously monitors each manufacturing stage to eliminate deviations and ensure that every batch meets established specifications. Periodic audits and internal quality reviews are conducted to uphold compliance with both national and international medical device manufacturing norms. <hr /> <h4>Quality Systems and Certifications</h4> To strengthen our quality management framework, Real Care integrates multiple quality systems in line with ISO 9001 and ISO 13485 standards. This combination ensures a structured approach to risk management, traceability, and continual improvement. Our processes emphasize: <ul> <li> Raw material qualification and supplier verification </li> <li> Batch-wise in-process quality checks </li> <li> Environmental cleanliness and contamination control </li> <li> Product testing for strength, absorbency, and sterility </li> <li> Comprehensive batch documentation for traceability </li> <li> Final inspection and packaging validation </li> </ul> Each product leaving our facility passes through multiple quality control points to ensure it meets customer expectations and regulatory requirements. <hr /> <h4>Testing and Validation</h4> Real Care operates a dedicated quality control and R&D unit that performs regular analytical testing and validation on production materials and finished goods. This includes sterility testing, tensile strength measurement, microbial analysis, packaging integrity testing, and visual inspections. All tests are documented, reviewed, and archived as part of our continual quality improvement plan. Validation procedures are aligned with WHO-GMP, CE, and BIS compliance requirements, supporting both domestic and export markets. Our validation framework ensures that every product consistently meets the critical parameters required for clinical and hospital use. <hr /> <h4>Employee Training and Quality Culture</h4> At Real Care, quality is a shared responsibility. Our workforce receives continuous GMP training and skill enhancement programs to maintain high operational discipline and hygiene standards. Every employee understands the impact of their role in product safety and compliance. Through awareness sessions, internal audits, and quality improvement meetings, Real Care fosters a proactive quality culture where prevention is prioritized over correction. <hr /> <h4>Cleanroom and Process Control</h4> The manufacturing areas at Real Care are maintained under controlled environments equipped with HEPA filtration systems, air quality monitoring, and segregated production zones for sterile and non-sterile items. Materials flow through defined paths to avoid cross-contamination, and all equipment undergoes routine calibration and preventive maintenance to ensure consistent process performance. <hr /> <h4>Traceability and Documentation</h4> Real Care maintains detailed documentation at every stage of production, ensuring complete traceability from raw material sourcing to finished product delivery. Each batch carries a unique identification number and inspection record, allowing for easy tracking and recall management if ever required. Electronic and manual records are maintained in compliance with regulatory standards to facilitate transparency and audits. <hr /> <h4>Continuous Improvement</h4> Our quality management system emphasizes continuous improvement (Kaizen) to upgrade products, processes, and technologies. Regular internal audits, customer feedback reviews, and corrective action programs help identify new opportunities for performance enhancement. By combining experience with innovation, Real Care ensures that its products stay ahead of evolving healthcare needs.

Can you handle bulk and customized orders?

Yes. Real Care efficiently manages both bulk production and customized manufacturing orders for hospitals, clinics, healthcare institutions, and distributors across India and abroad. Our infrastructure, supply chain network, and professional production planning enable us to fulfil high-volume requirements while maintaining strict quality, safety, and delivery standards. Customization is one of our core strengths — whether it’s tailoring product dimensions, fabric specifications, packaging, or branding. With advanced GMP-certified facilities and a skilled technical team, Real Care ensures that every customized order meets client expectations and regulatory standards. <hr /> <h4>Bulk Order Capabilities</h4> Real Care’s large-scale production setup allows us to cater to institutional and government procurement, tender supplies, and hospital chain requirements. We operate through automated machinery and multi-stage quality control systems that support mass output without compromising consistency or performance. Our dedicated planning and logistics teams manage order scheduling, raw material procurement, and distribution to ensure timely delivery even for high-volume contracts. Standardized production lines for surgical gowns, drapes, CSSD items, and hygiene consumables enable scalable manufacturing based on real-time demand. Key highlights of our bulk production capability include: <ul> <li> Industrial-grade production lines with flexible batch scaling </li> <li> Continuous supply of high-demand items like gowns, dressings, and hygiene kits </li> <li> Efficient warehousing and nationwide logistics support </li> <li> Ability to handle multi-location dispatches and institutional supply chains </li> <li> Transparent communication and order tracking from confirmation to delivery </li> </ul> <hr /> <h4>Customized Product Manufacturing</h4> Every hospital and healthcare facility has unique operational requirements — and Real Care’s customization solutions are designed to match them. Our custom manufacturing division works closely with procurement teams, clinicians, and technical committees to design and deliver products that precisely fit functional and regulatory needs. Customizations may include: <ul> <li> Product dimensions, weight, or thickness adjustments </li> <li> Specific fabric GSM, color codes, and coating types </li> <li> Fenestration sizes and closure methods in surgical drapes and gowns </li> <li> Printing, labeling, and branding for private-label customers </li> <li> Tailored packaging formats and quantity per pack </li> <li> Design modifications for hospital furniture and accessories </li> </ul> Through sample evaluation and pre-production validation, we ensure the final product aligns perfectly with customer expectations before commencing large-scale production. <hr /> <h4>OEM and Private Label Solutions</h4> Real Care offers OEM (Original Equipment Manufacturing) and private label opportunities for distributors, wholesalers, and healthcare brands looking to expand their product portfolio under their own brand identity. Our design and compliance teams collaborate to maintain confidentiality, regulatory accuracy, and packaging integrity throughout the process. Benefits of partnering with Real Care for OEM manufacturing include: <ul> <li> Confidential design and mold development </li> <li> Product labeling and barcode integration </li> <li> Compliance with ISO and GMP standards </li> <li> Long-term supply reliability for recurring SKUs </li> </ul> <hr /> <h4>Order Process and Flexibility</h4> The ordering process at Real Care is streamlined to ensure clarity and efficiency: <ol> <li> Inquiry & Requirement Analysis: Clients share their specifications, order quantity, and timelines. </li> <li> Quotation & Sampling: We provide detailed quotations and, if required, physical samples for review. </li> <li> Approval & Production: After final approval, production begins under strict quality supervision. </li> <li> Inspection & Packaging: Products undergo multiple inspection stages before packaging and labeling. </li> <li> Dispatch & Delivery: Orders are shipped nationwide or exported, depending on client location. </li> </ol> We maintain flexible Minimum Order Quantities (MOQs) depending on product type and offer priority scheduling for hospitals and tenders requiring urgent supplies. <hr /> <h4>Quality and Compliance</h4> All bulk and custom orders follow Real Care’s GMP-compliant manufacturing process and are supervised by trained quality control teams. Every batch carries traceability records, ensuring transparency from raw material sourcing to dispatch. Customized products are validated for durability, safety, and functional performance prior to release. Our ability to integrate customer-specific testing protocols, packaging standards, and documentation ensures that every shipment meets both institutional and regulatory benchmarks. <hr /> <h4>Industries and Clients Served</h4> Real Care has successfully delivered bulk and customized solutions to: <ul> <li> Government and private hospitals </li> <li> Multi-specialty healthcare chains </li> <li> Diagnostic and surgical centers </li> <li> Hospitality and food service industries </li> <li> Biomedical distributors and export clients </li> </ul> Our proven track record of timely execution and consistent quality has made us a preferred partner for large-scale institutional projects and recurring supply contracts. <hr /> <h4>Advantages of Choosing Real Care for Custom Orders</h4> <ul> <li> End-to-end control from design to delivery </li> <li> Cost-efficient solutions through optimized material usage </li> <li> Dedicated account management and communication channels </li> <li> Proven capability for multi-batch and long-term contracts </li> <li> Strict adherence to GMP, ISO, and quality benchmarks </li> <li> Timely delivery supported by advanced logistics coordination </li> </ul>

Do you export your products?

Yes. Real Care proudly exports a wide range of medical disposables, hospital furniture, surgical dressings, CSSD products, and hygiene solutions to multiple countries across Asia, the Middle East, and Africa. Our export operations are built on the same foundation as our domestic success — uncompromising quality, transparent documentation, and customer-first service. We are recognized as a trusted Indian exporter in the healthcare manufacturing segment, providing hospitals, distributors, and international partners with GMP-certified products that comply with global regulatory standards. Our export division ensures smooth logistics, timely delivery, and adherence to international shipping protocols. <hr /> <h4>Export Capabilities</h4> Real Care’s infrastructure is designed for large-scale export operations. With extensive production capacity, dedicated export teams, and strategic logistics partners, we efficiently manage both bulk container shipments and specialized consignment orders for clients across borders. Our export process is supported by: <ul> <li> Certified manufacturing facilities compliant with GMP and ISO standards </li> <li> High-volume production capacity with batch traceability </li> <li> Professional export documentation including invoices, packing lists, and health certificates </li> <li> Partnerships with international freight forwarders and customs agents </li> <li> Strong packaging systems to maintain sterility and safety during transit </li> </ul> Each export order is carefully inspected before dispatch to ensure compliance with country-specific import regulations and medical device labeling requirements. <hr /> <h4>Regions We Serve</h4> Real Care has steadily expanded its export presence across key regions such as: <ul> <li> Middle East: Saudi Arabia, UAE, Oman, and Qatar </li> <li> Africa: Kenya, Nigeria, Tanzania, and South Africa </li> <li> South and Southeast Asia: Sri Lanka, Bangladesh, and Malaysia </li> </ul> Our growing international footprint reflects our ability to provide consistent supply and quality performance that meets diverse healthcare market expectations. <hr /> <h4>Quality Compliance for International Markets</h4> All export products undergo stringent quality checks to meet global compliance norms including: <ul> <li> WHO-GMP (World Health Organization Good Manufacturing Practices) </li> <li> ISO 9001:2015 and ISO 13485:2016 for medical device manufacturing </li> <li> CE conformity for European market acceptance </li> <li> BIS certification for standardization and performance validation </li> </ul> Real Care’s commitment to traceability, documentation, and consistent production control ensures each export shipment satisfies destination-specific quality and packaging standards. <hr /> <h4>Customs, Logistics, and Packaging</h4> Our export operations are supported by a dedicated logistics cell that ensures safe and on-time delivery of consignments through air and sea routes. Products are securely packed using medical-grade, moisture-resistant materials to protect sterility and structural integrity during international transit. Each carton is labeled with complete details such as product name, quantity, manufacturing date, expiry date, and batch number. We also accommodate private labeling, branding, and custom packaging for export clients to align with their local market requirements. <hr /> <h4>Private Label and OEM Export Solutions</h4> Real Care offers OEM (Original Equipment Manufacturing) and private-label export partnerships, enabling global distributors and healthcare brands to market our products under their own brand names. We provide end-to-end support — from product design and compliance documentation to export packing and logistics coordination — ensuring confidentiality and long-term reliability. <hr /> <h4>Export Documentation Provided</h4> For every export consignment, Real Care supplies comprehensive documentation including: <ul> <li> Commercial invoice and packing list </li> <li> Certificate of origin </li> <li> Product quality and GMP compliance certificates </li> <li> Test reports and analysis sheets (if required) </li> <li> Health and conformity certificates </li> <li> Shipping bill, airway bill, or bill of lading </li> </ul> All export documentation adheres to international trade and customs standards, making the clearance process smooth and efficient. <hr /> <h4>Why International Clients Choose Real Care</h4> <ul> <li> Proven expertise in export manufacturing and documentation </li> <li> GMP-certified, ISO-compliant products with global acceptability </li> <li> Custom labeling and OEM partnership options </li> <li> Multi-product portfolio for complete hospital solutions </li> <li> Competitive pricing and dependable supply timelines </li> <li> End-to-end export support from inquiry to delivery </li> </ul> <hr /> <h4>Global Expansion Goals</h4> Real Care continues to strengthen its global presence by building strategic alliances with distributors, importers, and healthcare procurement agencies worldwide. Our goal is to establish long-term partnerships that bring Indian-made medical excellence to international healthcare systems while maintaining cost efficiency and superior quality.

How do you ensure product safety and consistency?

At Real Care, product safety and consistency form the foundation of our manufacturing philosophy. Every stage of production — from sourcing raw materials to packaging and final dispatch — follows strict Good Manufacturing Practices (GMP) and internationally accepted quality assurance systems. Our goal is simple: to ensure that every Real Care product performs with the same reliability, safety, and hygiene standards, batch after batch. Through advanced process control, in-house testing, and continuous improvement, we maintain the trust of hospitals, healthcare professionals, and institutional buyers across India and worldwide. <hr /> <h4>Quality Assurance Framework</h4> Real Care’s manufacturing facilities operate under a multi-layered quality management system (QMS) designed to ensure precision, hygiene, and repeatability. The QMS aligns with ISO 9001:2015 and ISO 13485:2016 for medical device production, guaranteeing compliance with both domestic and international regulations. Our QMS covers: <ul> <li> Raw material inspection and supplier evaluation </li> <li> In-process monitoring and batch traceability </li> <li> Environmental and equipment calibration checks </li> <li> Documentation and validation at every stage </li> <li> Final inspection and packaging verification </li> </ul> This structured framework minimizes variation, improves reproducibility, and ensures each product consistently meets the same safety and performance benchmarks. <hr /> <h4>Raw Material Selection and Supplier Qualification</h4> Safety begins with quality raw materials. Real Care collaborates only with approved and audited suppliers who meet rigorous quality, sustainability, and ethical standards. Every incoming material undergoes inspection for purity, tensile strength, absorbency, and biocompatibility. Material traceability is maintained throughout the manufacturing process using batch identification systems, ensuring complete transparency and control from input to finished product. <hr /> <h4>Controlled Manufacturing Environment</h4> All Real Care production zones are maintained under controlled environmental conditions equipped with HEPA filtration, temperature regulation, and contamination control systems. Manufacturing areas are classified for sterile and non-sterile operations, ensuring zero cross-contamination between product lines. Regular air sampling, surface monitoring, and microbiological assessments validate the cleanliness of the facility. This guarantees that every gown, drape, dressing, or hygiene item leaving our premises remains free from impurities and compliant with healthcare hygiene standards. <hr /> <h4>Process Validation and In-Process Controls</h4> Real Care employs in-process quality control (IPQC) to monitor and validate each manufacturing phase. Parameters such as material thickness, absorbency, stitching quality, seal strength, and packaging integrity are continuously measured using calibrated instruments. Each batch is validated before release through documented process qualification (PQ) and performance qualification (PQ) protocols, ensuring repeatable outcomes across different production runs. <hr /> <h4>Testing and Quality Verification</h4> Every product undergoes comprehensive testing in our in-house quality control laboratory. Depending on the product type, tests include: <ul> <li> Sterility and microbial load analysis </li> <li> Tensile and burst strength tests </li> <li> Absorbency and permeability checks </li> <li> Visual and dimensional inspections </li> <li> Packaging integrity and shelf-life evaluations </li> </ul> These tests are conducted according to BIS, ISO, and WHO-GMP standards. Random batch sampling ensures that performance remains consistent even under large-scale production. <hr /> <h4>Packaging and Sterility Assurance</h4> Packaging plays a critical role in product safety. Real Care uses medical-grade, contamination-free packaging materials designed to preserve sterility, durability, and user safety during transport and storage. Each product is labeled with full manufacturing details, expiry dates, and handling instructions. Sterile products undergo validated sterilization cycles — such as ETO (Ethylene Oxide) or Gamma radiation — based on material compatibility and clinical use. <hr /> <h4>Documentation and Traceability</h4> Every product batch is fully documented and traceable. Batch records include details of raw material lot numbers, process parameters, testing results, and operator signatures. This system enables instant verification and, if ever necessary, efficient recall management. Traceability provides confidence to hospitals, auditors, and regulatory authorities that every Real Care product can be tracked from origin to end use. <hr /> <h4>Continuous Improvement and Audits</h4> Real Care’s quality team conducts internal audits, supplier assessments, and periodic process reviews to identify areas for enhancement. Corrective and preventive action (CAPA) mechanisms ensure that even minor deviations are resolved before products reach customers. By applying Kaizen and Lean manufacturing principles, Real Care maintains a consistent cycle of quality refinement and operational excellence. <hr /> <h4>Staff Training and Quality Culture</h4> Our employees undergo regular training in GMP, hygiene, equipment operation, and quality documentation. Awareness programs emphasize that every individual shares responsibility for maintaining safety and consistency. This culture of accountability ensures that Real Care’s commitment to quality is not limited to checklists but reflected in every action across the organization. <hr /> <h4>Why Safety and Consistency Matter</h4> In the healthcare industry, reliability saves lives. Real Care’s uncompromising quality standards protect patients, support clinical efficiency, and build long-term trust with institutions worldwide. From medical disposables to hospital furniture, every Real Care product embodies safety, performance, and consistency — every single time.

What is your typical lead time for delivery?

Real Care maintains a highly efficient production and logistics system designed to ensure timely delivery of all orders, whether for standard stock items or large-scale institutional contracts. Lead time depends on several factors — such as product type, quantity, customization level, packaging specifications, and destination — but our streamlined planning ensures every order reaches clients on schedule, every time. We understand that hospitals and healthcare facilities rely on uninterrupted supply chains. That’s why Real Care’s logistics team coordinates closely with production, procurement, and distribution units to maintain the shortest possible delivery timelines without compromising on quality or safety. <hr /> <h4>Standard Product Lead Times</h4> For regular stock products like gowns, hygiene consumables, surgical dressings, drapes, and CSSD items, Real Care maintains ready or semi-ready inventory to enable quick dispatch. <ul> <li> Average dispatch time: 5 – 10 working days from order confirmation. </li> <li> For nearby regions, deliveries are usually completed within one week through our regional warehouses and distribution partners. </li> <li> Express delivery options are available for urgent hospital requirements or emergency replenishments. </li> </ul> Our inventory control system uses demand forecasting and reorder level analysis to prevent shortages and maintain steady stock availability throughout the year. <hr /> <h4>Customized and Bulk Orders</h4> For customized, OEM, or bulk manufacturing orders, the lead time varies based on the degree of customization and the size of the order. Products requiring special fabric, private labeling, or unique packaging undergo design approval, sample validation, and production scheduling before dispatch. Typical lead time for bulk or customized orders: <ul> <li> 2 – 4 weeks for moderate customization </li> <li> 4 – 6 weeks for large-scale institutional orders or furniture lines </li> <li> Priority scheduling is offered for repeat clients and government tenders </li> </ul> Every client receives a production plan and estimated dispatch date upon order confirmation, ensuring complete transparency throughout the process. <hr /> <h4>Domestic Logistics and Dispatch</h4> Real Care operates through a multi-city distribution network with hubs in Calicut, Bangalore, and Chennai. This strategic presence enables faster shipping and reduced transit times for clients across India. All shipments are managed by reputed logistics partners with real-time tracking, ensuring safe, traceable, and on-time delivery. Our packaging department uses durable, moisture-resistant cartons and pallets to protect sterility and structural integrity during transit. <hr /> <h4>Export Lead Times</h4> For international clients, Real Care manages export schedules based on shipping mode (air or sea) and destination country. <ul> <li> Air freight shipments: 10 – 15 days after production completion </li> <li> Sea freight shipments: 20 – 30 days depending on port and documentation cycle </li> </ul> We coordinate export documentation, customs clearance, and quality certifications in advance to prevent delays. Each consignment is tracked until it safely reaches the destination port. <hr /> <h4>Factors Influencing Delivery Timelines</h4> While Real Care strives to meet or exceed every promised delivery date, certain variables can influence lead times: <ul> <li> Product complexity and customization level </li> <li> Quantity and material procurement cycle </li> <li> Regulatory or sterilization processes for specific items </li> <li> Transportation route and carrier schedules </li> <li> Export documentation and customs formalities </li> </ul> Despite these variables, our planning and coordination systems are built to anticipate potential delays and maintain a consistent on-time delivery rate. <hr /> <h4>Communication and Order Tracking</h4> Transparency is key to customer satisfaction. Real Care provides clients with real-time updates on order status, production progress, and dispatch details. Once shipped, customers receive tracking numbers, estimated delivery dates, and direct access to our logistics support desk. Dedicated account managers are assigned to major hospital groups, distributors, and international clients to ensure all inquiries are addressed promptly. <hr /> <h4>Commitment to Timely Delivery</h4> Punctual delivery is not merely a process goal — it is part of Real Care’s promise to its clients. By integrating advanced planning systems, efficient warehousing, and strong partnerships with logistics providers, we maintain consistent delivery performance across all product categories and geographies. Our commitment ensures that healthcare institutions always receive their required medical disposables, hospital furniture, and biomedical supplies exactly when they need them, supporting continuous patient care without disruption.

Do you provide certificates and compliance documents?

Yes. Real Care provides complete certificates and compliance documentation for all its products and manufacturing processes. As a trusted name in the medical disposable and hospital equipment manufacturing industry, we ensure full transparency and traceability by supplying all relevant documents required for regulatory compliance, institutional audits, tenders, and international exports. Every Real Care product is manufactured in accordance with Good Manufacturing Practices (GMP) and ISO-certified quality systems, and each batch is accompanied by standardized certificates to validate safety, quality, and conformity. <hr /> <h4>Our Commitment to Documentation and Transparency</h4> Documentation is an integral part of Real Care’s quality assurance framework. We recognize that hospitals, government agencies, and distributors require verified records before procurement, and we make sure that every client receives clear, authentic, and auditable documentation. Our compliance documentation helps clients: <ul> <li> Verify the product’s origin and traceability </li> <li> Confirm adherence to international manufacturing standards </li> <li> Ensure compatibility with national and institutional procurement policies </li> <li> Maintain transparent, verified supply chains </li> </ul> <hr /> <h4>Certificates Provided by Real Care</h4> Depending on the product category and client requirements, Real Care provides a wide range of certificates and regulatory documents, including: 1. Manufacturing and Quality Certifications All products are produced under certified systems that comply with: <ul> <li> GMP (Good Manufacturing Practices) </li> <li> ISO 9001:2015 – Quality Management System </li> <li> ISO 13485:2016 – Medical Devices Quality Management System </li> <li> CE Conformity Certificates – for export-ready products meeting European standards </li> <li> BIS (Bureau of Indian Standards) – where applicable </li> </ul> These certifications demonstrate that Real Care maintains stringent process control, validation, and continuous improvement at every stage of production. <hr /> 2. Product-Specific Compliance Documents Each batch of products is supported by standardized compliance and test documents such as: <ul> <li> Certificate of Analysis (CoA) </li> <li> Batch Manufacturing Record (BMR) </li> <li> Quality Assurance Release Certificate </li> <li> Sterilization Report (for sterile products) </li> <li> Material Safety Data Sheet (MSDS) </li> <li> Product Technical Data Sheet (TDS) </li> <li> Packaging and Labeling Validation Reports </li> </ul> These documents confirm that every Real Care product has undergone quality testing, meets required specifications, and complies with healthcare safety norms. <hr /> 3. Export and Institutional Documentation For international shipments and government tenders, Real Care provides all necessary export and trade documents including: <ul> <li> Certificate of Origin </li> <li> Commercial Invoice and Packing List </li> <li> Test and Conformity Certificates </li> <li> GMP/ISO Declaration </li> <li> Health and Safety Compliance Certificates </li> <li> Product Specification Sheets </li> <li> Shipping Bill, Bill of Lading, or Air Waybill </li> </ul> Our export team ensures that all documents are prepared and certified in line with customs regulations and importing country standards. <hr /> <h4>Testing and Validation Records</h4> Every product undergoes strict in-house and third-party testing before certification. Tests include sterility checks, tensile strength, absorbency, packaging integrity, and biocompatibility assessments, as applicable to the product category. Testing and validation reports are archived for reference and can be shared with clients during audits or inspection requests. <hr /> <h4>Traceability and Digital Record Management</h4> Real Care maintains digital traceability systems that link every batch with its corresponding certificates and test data. This ensures instant access to batch details, component materials, and compliance reports upon client request. All records are securely stored and retained according to regulatory timelines to support future verification, reordering, or recall procedures. <hr /> <h4>Third-Party and Government Approvals</h4> Where applicable, Real Care collaborates with recognized third-party laboratories and certification bodies to validate product compliance. Certain categories also carry certifications approved by Indian and international health authorities, ensuring that Real Care products meet the legal and technical standards required for institutional procurement and export markets. <hr /> <h4>Why Certification Matters</h4> In today’s global healthcare environment, certification is not just a requirement — it’s a mark of trust. Real Care’s documented compliance builds confidence among clients, distributors, and procurement teams that every product they purchase has been tested, verified, and approved to meet medical-grade quality. Our documentation not only supports smooth procurement and export processes but also protects end users by guaranteeing safety, hygiene, and regulatory integrity at every step. <hr /> <h4>Client Support for Documentation Requests</h4> Clients can request copies of compliance certificates, test reports, or product technical data sheets at any time. Our customer service and quality teams respond quickly with the relevant documentation, ensuring hassle-free verification for audits, tenders, and institutional approvals. Real Care also assists with custom documentation bundles for export consignments and large-scale supply contracts, ensuring all paperwork meets country-specific and buyer-specific requirements.

Can hospitals request samples for evaluation?

Yes. Real Care encourages hospitals, clinics, and healthcare institutions to request product samples for evaluation before placing bulk or institutional orders. We understand that product performance, usability, and comfort are crucial in clinical environments, and firsthand evaluation helps clients make informed decisions. Our sample evaluation program allows healthcare professionals to test Real Care’s medical disposables, surgical dressings, gowns, drapes, hygiene products, and hospital furniture under real operational conditions. This ensures every institution receives products that meet their specific performance standards, comfort levels, and regulatory expectations. <hr /> <h2>Purpose of Product Evaluation</h2> Product trials and sample testing are a vital part of hospital procurement processes. Real Care provides evaluation samples to help committees assess parameters such as material quality, usability, sterility, durability, and fit before large-scale deployment. Through these evaluations, hospitals can verify: <ul> <li> Compliance with institutional standards and clinical protocols </li> <li> Material comfort, breathability, and wearability for staff and patients </li> <li> Compatibility with sterilization or handling processes </li> <li> Packaging durability and user convenience </li> <li> Overall value and suitability for different medical departments </li> </ul> This transparent approach helps hospitals confidently finalize products that match both functional and economic requirements. <hr /> <h2>Sample Categories Available</h2> Real Care provides samples across multiple product categories depending on client needs and institutional approvals: <ul> <li> Surgical and Isolation Gowns: Available in SMS/SMMS fabric with different closure and size options. </li> <li> Surgical Dressings and Bandages: Sterile and non-sterile dressings for wound care and general use. </li> <li> CSSD and Sterilization Products: Wrapping sheets, indicator tapes, and pouches for sterilization validation. </li> <li> Drapes and Procedure Packs: Field drapes and custom fenestrated options for procedural testing. </li> <li> Hygiene Products: Disposable masks, aprons, shoe covers, and linen alternatives for infection control. </li> <li> Hospital Furniture: Miniature samples or material swatches for finish and structural review. </li> </ul> Institutions can select single or multiple items depending on their evaluation scope. <hr /> <h2>Sample Request Process</h2> Real Care has a simple, transparent procedure for sample requests: <ol> <li> Inquiry Submission: Hospitals share product specifications, item codes (if known), or category requirements via email or through the inquiry form. </li> <li> Technical Consultation: Our product specialists help identify the most relevant items for evaluation. </li> <li> Dispatch Confirmation: Approved samples are prepared and shipped within 5–7 working days. </li> <li> Evaluation Support: Our representatives follow up with clients for feedback, performance ratings, and technical clarifications. </li> <li> Quotation & Approval: Once evaluation is complete, customized pricing and supply schedules are shared for procurement finalization. </li> </ol> This structured process ensures prompt dispatch and professional support at every stage. <hr /> <h2>Eligibility for Sample Requests</h2> Sample requests are open to: <ul> <li> Government and private hospitals </li> <li> Medical colleges and research institutions </li> <li> Diagnostic centers and specialty clinics </li> <li> Hospital procurement departments </li> <li> Authorized distributors and institutional buyers </li> </ul> Priority is given to healthcare organizations conducting tenders, rate contracts, or long-term procurement planning. <hr /> <h2>Sample Packaging and Documentation</h2> All evaluation samples are packaged using medical-grade, contamination-free materials to preserve sterility and integrity. Each sample includes: <ul> <li> Product identification labels </li> <li> Manufacturing and batch details </li> <li> Technical specification sheets (TDS) </li> <li> Material safety data sheet (if applicable) </li> </ul> Sterile products are supplied in sealed packs with clear instructions for use, handling, and disposal, ensuring compliance with infection control standards during trials. <hr /> <h2>Feedback and Evaluation Support</h2> Real Care values client feedback as an essential part of continuous product improvement. Hospitals are encouraged to share their assessment reports or observations after sample testing. Our technical and quality assurance teams review this feedback carefully to refine design, comfort, and usability in future production cycles. We can also conduct on-site demonstrations and training sessions for hospital staff to showcase correct product handling, gowning procedures, or furniture setup. <hr /> <h2>Advantages of Product Sampling with Real Care</h2> <ul> <li> Opportunity to test product performance before purchase </li> <li> Assurance of quality, comfort, and compliance </li> <li> Customized sample combinations for multi-departmental review </li> <li> Dedicated support from Real Care’s technical and customer service teams </li> <li> Transparent evaluation process aligned with hospital procurement norms </li> </ul> Our approach builds trust, minimizes risk in procurement, and ensures every hospital receives exactly what it expects from a dependable manufacturer. <hr /> <h2>International Sample Requests</h2> For overseas clients and distributors, Real Care provides export-quality samples with all required documentation — including Certificates of Origin, test reports, and technical data sheets. Samples are shipped through reliable courier partners with tracking, ensuring safe and timely international delivery. <hr /> <h2>How to Request a Sample</h2> Hospitals and institutions can request samples directly through: <ul> <li> Email: realcare@bzindia.in </li> <li> Contact Form: via the official website inquiry page </li> <li> Phone Support: +91-9388925361 </li> </ul> A representative will confirm availability, processing time, and courier details within 24–48 hours.

What support do you offer after purchase?

Real Care provides complete after-sales support to ensure that every client receives ongoing assistance long after the product has been delivered. Our service commitment extends beyond manufacturing — we believe in building long-term partnerships with hospitals, clinics, and distributors through continuous technical support, responsive communication, and reliable post-purchase care. From installation and product training to documentation, maintenance, and complaint resolution, Real Care’s after-sales service ensures a seamless experience for every customer. Our dedicated Customer Care and Technical Service Division is always ready to help you maintain product performance, safety, and compliance throughout its lifecycle. <hr /> <h4>Scope of After-Sales Support</h4> Real Care’s after-purchase assistance covers every essential aspect of customer service, ensuring smooth and worry-free operations for healthcare institutions. Our key support areas include: <ul> <li> Installation and Commissioning for hospital furniture, equipment, and biomedical products. </li> <li> Product Training and Demonstration for medical disposables, surgical drapes, and hygiene kits. </li> <li> Documentation Assistance including certificates, warranty documents, and compliance records. </li> <li> Service and Maintenance for furniture and specialized medical equipment. </li> <li> Feedback Collection and Complaint Resolution through a transparent communication process. </li> </ul> This multi-layered approach ensures that clients not only receive high-quality products but also dependable service to maximize their operational value. <hr /> <h4>Technical Assistance and Installation Support</h4> For hospital furniture, trolleys, or biomedical equipment represented by Real Care, our trained technicians provide on-site installation and assembly services. They ensure that every product is positioned, adjusted, and tested according to hospital layout requirements and safety protocols. In addition, our support team provides operational guidance to staff, ensuring that furniture and devices are used safely and efficiently. All installation services are documented and certified by Real Care technicians for future reference and audits. <hr /> <h4>Product Training and Demonstration</h4> Real Care believes that effective training enhances product performance and safety. We provide on-site or virtual training sessions for nursing teams, surgical staff, and housekeeping personnel to demonstrate the correct use of gowns, drapes, sterilization wraps, and hygiene consumables. Our product specialists guide teams on storage conditions, disposal methods, and infection control procedures, ensuring full compliance with hospital safety standards. <hr /> <h4>Maintenance and Preventive Care</h4> To ensure long-term reliability, Real Care offers preventive maintenance services for hospital furniture and equipment. Our service engineers perform scheduled inspections, component tightening, lubrication, and calibration to prevent downtime and extend product life. We also supply spare parts and accessories when required, ensuring that replacements meet the same quality and compatibility as the original components. For consumables and disposables, we provide reordering support and reminders for timely replenishment. <hr /> <h4>Documentation and Warranty Support</h4> Every purchase from Real Care is backed by authentic documentation, including product warranty certificates, test reports, and compliance documents. Customers can easily request digital or hard copies of any certificates at any stage. Warranty coverage ensures protection against manufacturing defects and provides quick service turnaround for any verified claims. Our support staff assists with the entire warranty process — from claim registration to resolution — ensuring complete transparency and peace of mind. <hr /> <h4>Complaint Handling and Resolution Process</h4> Customer satisfaction is our priority. Real Care follows a structured complaint management system to address product-related issues swiftly and professionally. The process includes: <ol> <li> Issue Reporting: Customers can contact our support desk through phone or email with details and supporting images/documents. </li> <li> Acknowledgment and Assessment: Our technical team reviews the issue within 24 hours and determines the cause. </li> <li> Corrective Action: Depending on the product type, we offer repair, replacement, or technical advice. </li> <li> Follow-up and Feedback: After resolution, we conduct a follow-up to ensure the client is satisfied with the service outcome. </li> </ol> Every reported issue is documented as part of our CAPA (Corrective and Preventive Action) system to improve future processes. <hr /> <h4>Reordering and Product Supply Continuity</h4> For consumables such as gowns, drapes, and hygiene products, Real Care maintains a customer database for recurring orders. Clients receive reminders, updated catalogs, and volume-based offers for regular replenishment. Our distribution network ensures continuous supply, helping hospitals maintain uninterrupted inventory for essential supplies. <hr /> <h4>Support Channels</h4> Real Care ensures accessibility through multiple communication channels: <ul> <li> Email Support: realcare@bzindia.in </li> <li> Helpline Number: +91-9388925361 </li> <li> Service Request Form: available on the official website </li> <li> Regional Offices: Calicut, Bangalore, and Chennai </li> </ul> Clients receive quick responses from trained service coordinators who route inquiries to the appropriate department — technical, logistics, or documentation. <hr /> <h4>Why Choose Real Care’s After-Sales Service</h4> <ul> <li> Quick response time for queries and service requests </li> <li> Dedicated regional support teams for faster resolution </li> <li> Transparent and documented communication process </li> <li> Genuine spare parts and accessories supplied by manufacturer </li> <li> Preventive maintenance and reordering assistance </li> <li> Commitment to long-term client satisfaction and partnership </li> </ul> Real Care’s after-purchase service reflects the same values that define our manufacturing process — quality, reliability, and customer-first responsibility.

Do you serve the food and hospitality segment as well?

Yes. In addition to the healthcare industry, Real Care actively serves the food and hospitality segment, providing high-quality hygiene and disposable solutions designed to maintain cleanliness, safety, and operational efficiency in kitchens, catering units, hotels, and restaurants. Our expertise in GMP-compliant manufacturing and infection-control consumables allows us to extend the same trusted medical-grade standards to the hospitality environment—helping businesses achieve superior hygiene and compliance with national food-safety regulations. <hr /> <h4>Why Hygiene Matters in Food and Hospitality</h4> The food-service and hospitality industries require the same level of precision and contamination control as clinical environments. Cross-contamination, poor waste handling, or inconsistent sanitization can compromise both brand reputation and customer safety. Real Care’s range of hygiene products ensures that kitchens, dining areas, and guest spaces meet FSSAI, ISO 22000, and HACCP guidelines, while providing comfort, convenience, and protection for staff and patrons alike. <hr /> <h4>Product Range for Food and Hospitality</h4> Real Care offers a comprehensive selection of hygiene disposables and protective gear suitable for restaurants, food-processing units, caterers, bakeries, hotels, and industrial canteens. <h5>Key Offerings</h5> <ul> <li> Disposable Caps and Hair Nets: Prevent hair contamination during food preparation. </li> <li> Face Masks and Beard Covers: Ensure respiratory hygiene and prevent droplet exposure. </li> <li> Aprons and Gowns: Liquid-resistant, comfortable, and easy to wear during long shifts. </li> <li> Gloves (Latex, Nitrile, Vinyl): Food-grade options for safe handling and packaging. </li> <li> Shoe Covers and Sleeves: Maintain clean zones inside kitchens and service areas. </li> <li> Wipes, Towels, and Cleaning Cloths: Absorbent, lint-free materials for daily maintenance. </li> <li> Table Drapes and Linen Alternatives: Disposable, durable covers for quick service turnover. </li> <li> Garbage and Bio-Waste Bags: Color-coded and leak-proof for hygienic waste segregation. </li> </ul> All products are manufactured under controlled cleanroom conditions and tested for durability, strength, and compliance with hygiene standards relevant to the food sector. <hr /> <h4>Custom Solutions for Businesses</h4> Real Care recognizes that every hospitality brand operates differently. That’s why we provide customized product configurations, such as: <ul> <li> Private labeling and logo printing for hotel or restaurant chains. </li> <li> Color-coded apparel and packaging for brand consistency. </li> <li> Bulk packaging and single-use kits for catering and quick-service setups. </li> <li> Tailored product sizing and fabric GSM based on usage intensity. </li> </ul> Our customization team works closely with procurement departments to create optimized solutions that balance cost efficiency, quality, and operational ease. <hr /> <h4>Quality and Compliance</h4> Every Real Care product used in the hospitality industry undergoes the same stringent quality checks as our medical disposables. We follow GMP, ISO 9001, and ISO 14001 guidelines for manufacturing and packaging. In addition, products designed for food contact comply with FSSAI and FDA material-safety regulations, ensuring that they are non-toxic, odor-free, and safe for direct or indirect contact with food items. <hr /> <h4>Industries Served</h4> <ul> <li> Hotels and resorts </li> <li> Quick-service restaurants (QSRs) and cafés </li> <li> Cloud kitchens and industrial canteens </li> <li> Catering companies and event organizers </li> <li> Food manufacturing and packaging facilities </li> <li> Institutional cafeterias and airlines catering units </li> </ul> By partnering with Real Care, these businesses achieve consistency in cleanliness, staff protection, and regulatory compliance. <hr /> <h4>Distribution and Supply Support</h4> Real Care’s distribution network spans across Calicut, Bangalore, Chennai, and other major Indian cities, ensuring quick supply to hospitality hubs and metro markets. Our bulk supply capability, efficient logistics, and dedicated customer service teams make it easy for businesses to order, replenish, and restock essential hygiene consumables on a regular basis. <hr /> <h4>Sustainability Initiatives</h4> Real Care is committed to eco-friendly manufacturing practices. Many of our food and hospitality disposables are made from recyclable, biodegradable, or compostable materials, reducing the environmental impact while maintaining high performance and safety standards. We continually invest in greener technologies and sustainable packaging to support responsible business operations for our clients. <hr /> <h4>Partner with Real Care</h4> By choosing Real Care, hotels and food-service providers gain access to a single trusted supplier for hygiene, safety, and protection products manufactured under strict quality control. Our decades of experience in healthcare hygiene translate into reliable, compliant, and scalable solutions for the food and hospitality industry—helping brands deliver a clean, safe, and professional experience to every customer.

How do you approach sustainability and waste reduction?

At Real Care, sustainability is not just a policy — it is an essential part of how we manufacture, operate, and deliver value. As a responsible manufacturer of medical disposables, hospital furniture, and hygiene products, we are committed to minimizing environmental impact through sustainable production practices, resource optimization, and waste reduction programs. We recognize that the healthcare industry, while saving lives, also generates significant waste. That’s why Real Care integrates eco-conscious decisions into every process — from raw material selection to product design, packaging, and post-use disposal — ensuring our products meet the highest standards of quality, safety, and environmental responsibility. <hr /> <h4>Sustainable Manufacturing Practices</h4> Real Care’s manufacturing units operate under Good Manufacturing Practices (GMP) combined with ISO 14001:2015 Environmental Management Systems, promoting responsible use of natural resources and reduction of emissions. Our sustainable initiatives include: <ul> <li> Using energy-efficient machinery and LED-based production lighting. </li> <li> Recycling water in cleaning and cooling processes. </li> <li> Reducing energy consumption through real-time monitoring systems. </li> <li> Ensuring optimal machine utilization to lower power wastage. </li> <li> Minimizing chemical use in sterilization and surface treatments. </li> </ul> These steps ensure that every Real Care product is produced with environmental consciousness and minimal carbon footprint. <hr /> <h4>Eco-Friendly Material Selection</h4> Product safety and sustainability go hand in hand. Real Care sources non-toxic, recyclable, and biodegradable materials wherever possible, without compromising on product integrity. We use: <ul> <li> Eco-safe non-woven fabrics that are lightweight, strong, and recyclable. </li> <li> Water-based adhesives and inks for packaging and labeling. </li> <li> Medical-grade recyclable plastics for disposables and packaging components. </li> <li> Sustainable steel and powder-coated frames for hospital furniture to increase durability and reduce replacement frequency. </li> </ul> By choosing environmentally responsible materials, Real Care supports a circular economy and helps healthcare facilities meet their sustainability targets. <hr /> <h4>Waste Reduction and Recycling</h4> Waste management is a key focus of Real Care’s production philosophy. Every department — from manufacturing to packaging — follows strict waste segregation and recycling protocols. Our waste reduction strategy includes: <ul> <li> Reusing scrap materials generated during cutting and molding processes. </li> <li> Partnering with authorized recyclers for plastic and paper waste recovery. </li> <li> Implementing digital documentation to minimize paper usage. </li> <li> Using returnable pallets and crates for transport wherever feasible. </li> <li> Continuous monitoring to reduce reject rates and defective output. </li> </ul> Through these actions, Real Care ensures that over 85% of non-hazardous waste generated in production is recycled or repurposed responsibly. <hr /> <h4>Packaging Optimization</h4> We design packaging that protects both the product and the planet. Real Care uses minimalist, recyclable, and lightweight packaging materials that reduce shipping weight, save resources, and lower fuel-related emissions. Our packaging department regularly reviews design options to: <ul> <li> Minimize unnecessary layers and reduce plastic dependency. </li> <li> Introduce paper-based alternatives for inner packing where possible. </li> <li> Implement barcoding and digital labeling to reduce printing waste. </li> </ul> These innovations help reduce both material waste and transportation costs while maintaining hygiene and sterility. <hr /> <h4>Employee Awareness and Training</h4> Sustainability begins with awareness. Real Care’s employees receive regular training sessions on waste segregation, eco-friendly practices, and energy-saving techniques. Our internal campaigns encourage every team member to contribute ideas that enhance environmental performance. This company-wide participation builds a shared culture of responsibility and long-term environmental stewardship. <hr /> <h4>Green Partnerships and Supply Chain Responsibility</h4> Real Care collaborates with suppliers who share our sustainability values. We conduct periodic supplier audits to ensure compliance with environmental, ethical, and safety standards. We also work with logistics partners committed to carbon-reduction initiatives, using optimized routes and consolidated shipments to minimize fuel consumption and emissions. <hr /> <h4>Future Sustainability Goals</h4> Real Care continues to expand its sustainability initiatives with a focus on measurable impact. Our upcoming goals include: <ul> <li> Achieving zero-waste-to-landfill status within the next few years. </li> <li> Transitioning to 100% recyclable primary packaging for hygiene and disposable products. </li> <li> Increasing renewable energy usage across all manufacturing facilities. </li> <li> Investing in R&D for biodegradable medical consumables. </li> </ul> These forward-looking initiatives underline our dedication to sustainable innovation and responsible growth. <hr /> <h4>Our Environmental Responsibility</h4> Real Care’s approach to sustainability reflects our core philosophy — caring beyond products. We don’t just create solutions for hospitals and healthcare institutions; we strive to build a cleaner, safer, and greener future for everyone. Through thoughtful manufacturing, responsible sourcing, and waste-conscious operations, Real Care proves that quality and sustainability can coexist — for the health of people and the planet.

Can you participate in tenders and rate contracts?

Yes. Real Care actively participates in government and private tenders, rate contracts, and institutional procurement programs across India and abroad. As a GMP- and ISO-certified manufacturer of medical disposables, hospital furniture, and hygiene products, we fully comply with all the technical, documentation, and quality requirements necessary for tender participation and long-term rate agreements. Our professional tender division is equipped to handle end-to-end tender documentation, product certification, sampling, and timely supply execution, ensuring transparency, compliance, and reliability throughout the process. <hr /> <h4>Eligibility and Certification Compliance</h4> Real Care meets all major eligibility and compliance requirements to participate in tenders and rate contracts floated by government departments, healthcare corporations, medical colleges, and private hospital chains. Our certifications include: <ul> <li> GMP (Good Manufacturing Practices) – for product quality and process control. </li> <li> ISO 9001:2015 – for Quality Management Systems. </li> <li> ISO 13485:2016 – for Medical Device Manufacturing Standards. </li> <li> CE Certification – for export and international market acceptance. </li> <li> BIS License – where applicable for specific categories. </li> </ul> These certifications demonstrate Real Care’s adherence to regulatory and quality norms that are mandatory in institutional procurement processes. <hr /> <h4>Tender and Contract Capabilities</h4> Real Care has extensive experience working with state health departments, government medical stores, and large-scale hospital procurement committees. We manage the complete tender lifecycle — from document submission to delivery and post-supply compliance. Our tender participation capabilities include: <ul> <li> Preparation of technical and financial bid documents. </li> <li> Submission of compliance certificates, product data sheets, and test reports. </li> <li> Provision of product samples for evaluation and approval. </li> <li> Execution of rate contracts and annual supply agreements. </li> <li> Support for e-procurement portals (GeM, E-tenders, etc.). </li> <li> Adherence to timelines, quantity commitments, and payment terms. </li> </ul> Every submission is prepared with precision, ensuring that all specifications and eligibility requirements are met without errors or delays. <hr /> <h4>Experience in Institutional Supply</h4> Real Care has successfully executed bulk orders for: <ul> <li> State and central government hospitals. </li> <li> Medical education institutions and universities. </li> <li> Defense and paramedical departments. </li> <li> Public sector organizations and autonomous healthcare agencies. </li> <li> Large private hospital chains and group purchasing organizations (GPOs). </li> </ul> This experience gives us the ability to manage high-volume contracts, multi-location deliveries, and strict audit-compliance standards with ease. <hr /> <h4>Documentation Support for Tenders</h4> Our documentation and compliance team provides complete assistance with all paperwork required for tender participation and post-award procedures. Commonly provided documents include: <ul> <li> Manufacturing licenses and certifications (GMP, ISO, CE, BIS). </li> <li> Product brochures, specification sheets, and catalogs. </li> <li> Performance certificates from existing clients. </li> <li> PAN, GST, and MSME registration details. </li> <li> Test and analysis reports from accredited laboratories. </li> <li> Declaration of quality control and warranty terms. </li> <li> Bank details, EMD/BG support, and vendor registration forms. </li> </ul> All documents are verified and updated periodically to ensure eligibility for multiple tenders simultaneously. <hr /> <h4>Product Sampling and Technical Evaluation</h4> Real Care supplies evaluation samples as part of the tender process whenever required. Each sample is properly labeled, packed, and documented with corresponding test reports. Our team coordinates directly with the procurement committee to address technical clarifications, product performance demonstrations, and compliance questions during the evaluation phase. <hr /> <h4>Rate Contracts and Long-Term Agreements</h4> Real Care regularly enters into rate contracts with hospitals, institutions, and government bodies for the continuous supply of consumables and equipment. Our flexible manufacturing capacity enables us to support annual rate contracts, multi-year agreements, and framework-based supply partnerships that ensure uninterrupted delivery of essential healthcare products. Benefits of entering a rate contract with Real Care include: <ul> <li> Stable and consistent pricing throughout the agreement period. </li> <li> Guaranteed priority production and dispatch scheduling. </li> <li> Standardized documentation and faster invoicing. </li> <li> Product customization options within approved specifications. </li> <li> Dedicated account management for rate contract clients. </li> </ul> This structured approach helps institutions plan budgets efficiently and maintain consistent stock availability. <hr /> <h4>Digital Tender and E-Procurement Platforms</h4> Real Care is an authorized vendor on leading digital procurement platforms, including: <ul> <li> Government e-Marketplace (GeM Portal) </li> <li> Central Public Procurement Portal (CPPP) </li> <li> State e-Procurement Portals </li> </ul> Our registration on these platforms allows hospitals and agencies to directly purchase approved items or invite Real Care to participate in limited or open bids online. We also assist clients in digital documentation uploads, bid tracking, and tender clarifications. <hr /> <h4>Post-Award Fulfillment and Support</h4> Once awarded a tender or contract, Real Care ensures full compliance with delivery schedules, quality standards, and invoicing requirements. Our logistics team manages nationwide and international deliveries with proper documentation, batch traceability, and warranty support. We maintain detailed records of all transactions and supply reports, ensuring complete transparency and accountability in every engagement. <hr /> <h4>Commitment to Compliance and Integrity</h4> Integrity is at the heart of every Real Care transaction. We strictly adhere to ethical practices and transparency in all tender-related dealings. Our tender department follows a zero-tolerance policy for non-compliance, conflicts of interest, or documentation discrepancies, ensuring a fair and professional procurement experience for every partner institution. <hr /> <h4>How to Partner with Real Care</h4> Hospitals, government departments, or distributors can share tender details directly with our Tender & Institutional Sales Division for participation. Our team will review eligibility, documentation, and timelines, and coordinate the entire process from bid submission to order execution. Email: realcare@bzindia.in (example) Phone: +91-9388925361 Offices: Calicut | Bangalore | Chennai | Qatar | UAE <hr />

Do you offer private labeling or OEM services?

Yes. Real Care offers private labeling and OEM (Original Equipment Manufacturing) services for hospitals, distributors, healthcare brands, and group purchasing organizations. From materials selection and product engineering to packaging design and export documentation, Real Care delivers end-to-end contract manufacturing for medical disposables, drapes, gowns, CSSD supplies, hygiene products, and select hospital furniture—built under GMP and ISO-aligned systems for consistent quality and global acceptability. <hr /> <h4>What our private label & OEM program includes</h4> <ul> <li> Product design & engineering: Converting your brief into validated specifications—dimensions, GSM, barrier levels, fenestrations, closures, and ergonomic patterns for clinical apparel and drapes. </li> <li> Materials sourcing: SMS/SMMS non-wovens, medical-grade plastics, coated fabrics, and hospital-grade metals chosen for performance, sterility compatibility, and cost efficiency. </li> <li> Compliance by design: Processes aligned with GMP, ISO 9001, and ISO 13485; support for CE/BIS where applicable and destination-market labeling rules. </li> <li> Branding & packaging: Artwork creation or adaptation, multilingual labels, barcodes/QR, batch/lot and UDI-style coding, IFUs, and shelf-ready cartons. </li> <li> Documentation pack: CoA, BMR/BPR, sterilization reports (ETO/Gamma where relevant), test reports, TDS/MSDS, and export paperwork. </li> <li> Scale & continuity: Flexible MOQs, forecast-based production, and multi-batch scheduling for national chains and international distributors. </li> <li> Confidentiality & IP: NDA-backed workflows, restricted file access, and white-label shipping to protect your brand equity. </li> </ul> <hr /> <h4>Categories we support under OEM/private label</h4> <ul> <li> Medical disposables & hygiene: masks, caps, shoe covers, aprons, bed linen alternatives, wipes. </li> <li> Surgical dressings & wound care: gauze swabs, pads, bandages, adhesive dressings (sterile/non-sterile). </li> <li> Clinical apparel: surgeon/isolation gowns (SMS/SMMS), patient gowns, sleeve covers, head/face protection. </li> <li> Drapes & procedure packs: universal/fenestrated drapes, trolley/table covers, custom kits. </li> <li> CSSD & sterilization: wraps, pouches, indicators, tray liners, instrument protectors. </li> <li> Hospital furniture (select lines): beds, trolleys, over-bed tables, lockers, stools—finish and accessory options available. </li> </ul> <hr /> <h4>How the engagement works (step-by-step)</h4> <ol> <li> Brief & feasibility: Share target SKUs, standards, order volume, markets, and pricing goals. </li> <li> Technical proposal: We return drawings/specs, materials, compliance plan, and commercial terms. </li> <li> Samples & validation: Pre-production samples with test reports; iterate based on clinical feedback. </li> <li> Artwork & labeling: Approve branding, regulatory text, IFUs, and carton markings. </li> <li> Pilot & ramp-up: Pilot lot → in-process controls → QA release → scale to contracted volumes. </li> <li> Ongoing supply: Forecast-driven scheduling, reorder windows, and continuous improvement. </li> </ol> <hr /> <h4>Quality, testing & release</h4> Every private-label/OEM batch follows documented controls: incoming material qualification, IPQC checkpoints (seal strength, tensile/tear, absorbency, dimensions), environmental monitoring in controlled areas, packaging integrity tests, and final QA release with full traceability. Sterile SKUs receive validated ETO or Gamma sterilization with cycle records and residuals compliance (where applicable). <hr /> <h4>Packaging & brand experience</h4> <ul> <li> Retail or institutional presentation (single-use pouches, kit boxes, bulk poly-inner + shipper). </li> <li> Eco-optimized options (lighter substrates, paper-based inner wraps, recyclable outers). </li> <li> Serialized labels, barcodes/GS1, and lot/batch visibility to support recalls and audits. </li> <li> Multicolour printing with solvent-free, low-odor inks suitable for healthcare environments. </li> </ul> <hr /> <h4>Lead times & MOQs (guidance)</h4> <ul> <li> Standard/close-to-catalog builds: typically 2–4 weeks after approvals. </li> <li> Custom/kit builds & furniture: typically 4–6 weeks, depending on components and finish. </li> <li> MOQs vary by SKU and print/pack method; pilot runs are available for new launches. </li> </ul> <hr /> <h4>Export-ready contract manufacturing</h4> For international partners, Real Care manages country-specific labeling, certificates of origin, health/conformity certificates, commercial/packing lists, and compliant shipping marks. Shipments via air or sea use medical-grade, moisture-resistant packaging to preserve sterility and structure in transit. <hr /> <h4>Why brands choose Real Care for OEM/private label</h4> <ul> <li> Healthcare-first engineering: clinical performance, comfort, and workflow efficiency. </li> <li> Regulatory alignment: GMP and ISO-driven QMS with audit-ready documentation. </li> <li> Scalable capacity: supports pilots, national rollouts, and multi-country programs. </li> <li> Speed to market: agile sampling, quick artwork cycles, and predictable production slots. </li> <li> Cost optimization: material efficiency and pack design that protect margin and quality. </li> <li> Trusted confidentiality: NDA-led processes and white-label logistics. </li> </ul>

How can we get in touch for inquiries or orders?

Getting in touch with Real Care is simple, fast, and convenient. Whether you’re a hospital, healthcare distributor, government institution, or international client, our sales and support teams are available to assist with product inquiries, quotations, bulk orders, and partnership discussions. We believe in responsive communication, clear documentation, and personalized service. Every inquiry is handled by trained professionals who ensure that clients receive accurate information, transparent pricing, and timely assistance. <hr /> <h4>How to Contact Us</h4> You can connect with Real Care through multiple channels based on your preference and location: 1. Direct Email Communication For general inquiries, product information, or order quotations, you can email our central support desk at realcare@bzindia.in Your message will be routed to the appropriate department — sales, export, or technical — for a prompt response. 2. Telephone Support Call our customer service helpline at +91-9388925361 Our team is available Monday to Saturday, 9:00 AM to 6:00 PM IST to answer inquiries, provide quotations, and update you on existing orders. 3. Contact Form Submission Visit the official Real Care website and fill out the inquiry form with details such as product category, quantity, and preferred communication mode. Once submitted, you’ll receive a response within 24 business hours with relevant product catalogs or commercial details. 4. Office Visits and Consultations For project discussions, demonstrations, or sample evaluations, you are welcome to visit our offices: Head Office – Calicut, Kerala Grace Building, Church Road, Calicut, Kerala, India Bangalore Office No. 90, First Floor, Sector 7, HSR Layout, Bangalore, Karnataka – 560102 Chennai Office Plot No. 3, Sri Nilayam, Kannadasan Street, JV Nagar, Madipakkam, Chennai – 600091 Our offices are equipped with product samples, displays, and meeting facilities for in-person discussions with procurement teams or hospital representatives. <hr /> <h4>Inquiry Types We Handle</h4> Real Care caters to a wide range of client needs. Common inquiry types include: <ul> <li> Product Information: Detailed specifications, material details, certifications, and usage guidance. </li> <li> Quotation Requests: Bulk order pricing, delivery timelines, and payment terms. </li> <li> Tender Participation: Document submission, sample provision, and technical support. </li> <li> Export Partnerships: International distribution, OEM, and private-label inquiries. </li> <li> Post-Sales Support: Reordering assistance, documentation requests, and technical clarifications. </li> </ul> Each inquiry is logged into our CRM system for tracking and follow-up to ensure that no request goes unanswered. <hr /> <h4>Response Time and Customer Care Standards</h4> Real Care prioritizes quick and transparent communication. <ul> <li> Initial inquiry acknowledgment: Within 24 hours </li> <li> Quotation or detailed response: Within 48–72 hours, depending on inquiry complexity </li> <li> Post-order updates: Regularly provided through phone or email until delivery completion </li> </ul> Our Customer Care Division monitors service quality and maintains regular feedback calls to ensure continuous improvement in response efficiency and client satisfaction. <hr /> <h4>Dedicated Divisions for Specialized Support</h4> To serve you better, Real Care has specialized contact points for different segments: <ul> <li> Domestic Sales: Hospitals, clinics, and distributors within India. </li> <li> International Sales: Export clients and global distributors. </li> <li> OEM & Private Label Division: Custom manufacturing, branding, and contract production. </li> <li> Tender & Institutional Sales: Government departments, healthcare corporations, and public procurement. </li> <li> Customer Support & Quality Assurance: Documentation, complaints, and post-sales assistance. </li> </ul> Each department is staffed with experienced professionals who understand healthcare procurement processes and institutional supply standards. <hr /> <h4>Partnering Made Easy</h4> Hospitals and distributors can start a partnership with Real Care in just three steps: <ol> <li> Submit your inquiry via email or form with product and quantity details. </li> <li> Receive a customized quotation with specifications, lead time, and certification attachments. </li> <li> Confirm your order — our logistics and dispatch team takes over from there. </li> </ol> From inquiry to delivery, every stage is managed with complete transparency and professionalism. <hr /> <h4>International Client Coordination</h4> For export and global partnership inquiries, our International Business Division provides complete assistance with documentation, sample dispatch, and customs compliance. All international communication is handled by a dedicated export executive to ensure smooth coordination across time zones and prompt updates at each stage of the order process. <hr /> <h4>Why Choose Real Care’s Support System</h4> <ul> <li> Responsive communication with defined turnaround times </li> <li> Transparent quotation and documentation process </li> <li> Multi-channel accessibility – email, phone, online form, or physical office </li> <li> Expert teams for domestic, institutional, and export clients </li> <li> Regular updates on order progress and logistics status </li> <li> Commitment to long-term relationships and customer satisfaction </li> </ul> Real Care’s communication philosophy revolves around efficiency, clarity, and care — ensuring that every client feels valued and supported throughout their journey with us.

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