Yes—three tiers (Essential/Pro/Enterprise) with priority SLAs and scheduled visits.

Yes—every job ends with a performance summary and photo log.

Yes—brand-compliant addressing, leak test, deep vacuum, charge by weight, and airflow balancing.

Usually a clogged or poorly-sloped drain. We flush/sanitise and correct traps; pump install if gravity isn’t possible.

Filters, outdoor power, thermostat mode, and return vents. If unresolved, book diagnostics for refrigerant/airflow checks.

Where supported, yes—account linking, room naming, scenes, and geofencing; we also set fallbacks for offline use.

Coil & filter cleaning, drain flush, electrical tightening, gas pressure check, delta-T test, functional verification.

Flare/braze joints, service valves, corroded coils; “leaks” can also be from clogged drains.

Refrigerant leaks, clogged filters/coils, PCB/capacitor/contactors, and drain blockages.

Homes: twice yearly (pre-summer & pre-monsoon). Commercial sites: quarterly. Filters may need monthly checks.

Indicative guide: 1 ton ≈ up to 120 sq ft, 1.5 ton ≈ up to 180 sq ft, 2 ton ≈ up to 260 sq ft. Final sizing after site survey/load factors.

Typically 10–15 years with regular maintenance and correct charging.

You can run it after commissioning; if transported or tilted, wait 2–3 hours to allow oil to settle.

Tight flare/braze joints, insulation continuity, correct drain slope, deep evacuation before charging, and a healthy supply/return delta-T.

Provide a suitable wall location with clearance, a nearby power point (with MCB/ELCB & earthing), and a drain route. Our survey confirms details.